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Life before onpoint 365
I am privileged to have had a number of fantastic career opportunities and interesting work projects. I started my career in the private sector working in IT&T with Telstra. I held a number of great roles including customer service for business clients, specialised managed solutions and service delivery management. I then moved to the public sector where I focused on workforce planning and Strategic HR where I held a range of roles including heading up HR Policy, industrial relations and learning and development before moving into managing HR teams and areas.

My next big career change took me to the Education sector and I was initially the Head of HR for the College of Science and later returned to the IT space as General Manager of the Division of Information. When I returned to the public sector, I found myself back in a HR leadership role and led some exciting change projects. I hold a Masters in Management (strategic leadership).

The experience I have gained from different Industry sectors has been instrumental to my success in my current role.

Life at onpoint 365
As the Operations Director for onpoint 365, I am responsible for the oversight all aspects of our operational delivery. I work closely with all departments in developing and delivering our unique approach to Recruitment and Training that creates a customer experience that is enduring. Our vision is to continue to provide lasting connections between our candidates and clients that is mutually rewarding, whilst continuing to improve our already high standard of customer service.

Most memorable recruitment moment
I have so many it is hard to choose but one of my favourites would have to be when a client calls and says we submitted them such great candidates that they would be happy to hire them all and can’t decide. I love these calls as the clients are often delighted to have the tough decision and demonstrates we have really understood the brief and what will work well for the client and candidate.

Interesting fact about you
I like to get involved with the community activities and am an avid volunteer from school canteen, school board and Parents and Friends Committee, Canberra Women in Business, school fetes, food stalls, fundraisers and volunteering my time to help remove the disadvantage Indigenous students and candidates face in recruitment. Let’s face it, I love to help others and am sucker for a thank you ?

I even ran the school Rowing club – Friends of Radford Rowing, you have to be a morning person for this sport!

Why I love working at onpoint 365
I am excited to work with such an outstanding group of professionals with the commitment and passion for our unique approach. Leading a team of people who strive their utmost every day is a real pleasure and privilege. This role combines my personal passion for Human Resources and recruitment, with an approach that I truly believe in, it is a true gift and I get to do this every day!

Working with onpoint 365 as an 100% aboriginal owned and managed company offers me so much more, we embrace diversity in all its forms and love to be involved with the community.

Client Testimonials

Sorry, we couldn't find any testimonials.

WHAT OUR CLIENTS SAY

Jefferson H

Having never seeked employment through a recruitment agency before, the experience I had with the Canberra Onpoint 365 Team makes me believe they truly deserve this 5-star review. Every phone call and interaction I had with Susan, Tiana, Maddy and Hayley, conveyed to me that they honestly cared about my career through their persisting dedication and genuine empathy. The team went out of their way and pursued the extra mile to assist me in providing smoother and more credible applications for roles, testament to this is helping me facilitate a verified police check here in Australia! Thank you so much Susan and the Onpoint 365 Team! You’ve truly helped a young man jump-start his career!

Natasha R

To say I was incredibly impressed with the services of Onpoint365 Recruitment, would be an understatement. I have personally experienced nothing but exceptional professionalism, kindness, trust, and integrity from the very first point of contact, up until the last.

An extra special mention to both Tiana and Susan – both women continuously went above and beyond in respect to their communication and deadlines throughout the process. My pipeline dream of entering into the Public Service was made possible by these two women. I honestly felt that my case was taken personally; they genuinely cared about the outcome of my application. I felt a sincere pairing with the particular Department I interviewed with – to then have gone on to successfully ascertained the position.

A big thank you for continually keeping me in the loop at all times – especially with such lengthy process, of which I wasn’t accustomed to.

I am confident in asserting that Onpoint365 are second to none in relation to recruitment within Canberra. Five/five stars isn’t satisfactory for all that you have done for me – but it is a start.

Tiana and Susan – thank you so very much -thank you for everything.

Phil M

I can’t speak highly enough about the great team at Onpoint 365. Professional, caring, and always willing and able to provide prompt and expert advice on available jobs, employer requirements, and step by step guidance on applying for roles. In particular Susan, who personally lead me through each step of my application process, pointing out what potential employers required, how to revamp and present my dusty old resume’; and all of the other checks and balances that needed to be met. Susan’s also a great intermediary, discussing specific issues and people with agencies needing to take on staff, a very important aspect for me in securing a position. And It doesn’t end once you’ve secured a job either, there’s a great admin team in place to support ongoing pay and contract issues …thanks Maddy :) And also the occasional actual visit to the workplace to see how things are going (from both your and the agencies perspective). Thanks guys you’ve been great!

Anna Ko

Through Susan, I was able to engage in an ideal role in a central agency. The contract role was an excellent stepping stone to reach my career goals. Onpoint 365 is the most helpful and professional recruiter I’ve ever came across. Susan is an excellent communicator with a strong ability to create positive relationships. I want to thank Susan O’Neil as well for sharing her thorough knowledge of government HR/recruitment processes. Everyone at this agency was very switched on, easy to approach and committed to making a difference. I wish you every success.

Mina W

My experience with OnPoint 365 Recruitment has been nothing short of amazing. Special mention to Julia who was looking after me. She has gone the extra mile to make sure that I was always in the loop and assisted me with everything I need. I cannot thank Julia and the team at OnPoint 365 Recruitment enough and I highly recommend their services if you are job hunting :)

Sabrina Wu

I have been working with Onpoint 365 for around 7 months and love it. People are nice and very supportive too. For example, most of my colleagues who are from other recruitment agency have to arrange flu shot themselves while I receive a free one from Onpoint365. Also when I started the role, onpoint365 has come to visit with small gifts. I sincerely believe onpoint365 does support and care about each assignment and their staff.

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