About me

Merissa

Life before onpoint 365

I’m from Canada originally, having moved to Australia in 2014 with my family. I’m doing an arts degree in writing at the University of Canberra and worked nearly exclusively in retail my entire working career.

Life at onpoint 365

I joined onpoint 365 in November of 2025 working closely under the scribes team and assisting with their administrative duties. I absolutely adore my role with the scribes team and assisting candidates in the final stages of their recruitment process. I learn a little bit more everyday about broader roles within the business.

Interesting fact about you

I love to write and read in my spare time while watching/listening to true crime! Most of what I write is based in my hometown province of Ontario. Although I haven’t lived there in many years now, writing about it keeps it fresh in my mind and close to my heart.

Why I love working at onpoint 365

Since the day I joined the team made me feel like I’m part of the team. I not only have been given a unique opportunity to work at and learn from an Indigenous owned company, but I get to do it everyday with a smile on my face. I’ve never worked in such a friendly and welcoming environment, where everyone helps each other out – both professional and personally.

We are trusted by some of the biggest companies in Australia and beyond

Client Testimonials

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WHAT OUR CLIENTS SAY

Jefferson H

Having never seeked employment through a recruitment agency before, the experience I had with the Canberra onpoint 365 Team makes me believe they truly deserve this 5-star review. Every phone call and interaction I had with Susan, Tiana, Maddy and Hayley, conveyed to me that they honestly cared about my career through their persisting dedication and genuine empathy. The team went out of their way and pursued the extra mile to assist me in providing smoother and more credible applications for roles, testament to this is helping me facilitate a verified police check here in Australia! Thank you so much Susan and the onpoint 365 Team! You’ve truly helped a young man jump-start his career!

Natasha R

To say I was incredibly impressed with the services of onpoint365 Recruitment, would be an understatement. I have personally experienced nothing but exceptional professionalism, kindness, trust, and integrity from the very first point of contact, up until the last.

An extra special mention to both Tiana and Susan – both women continuously went above and beyond in respect to their communication and deadlines throughout the process. My pipeline dream of entering into the Public Service was made possible by these two women. I honestly felt that my case was taken personally; they genuinely cared about the outcome of my application. I felt a sincere pairing with the particular Department I interviewed with – to then have gone on to successfully ascertained the position.

A big thank you for continually keeping me in the loop at all times – especially with such lengthy process, of which I wasn’t accustomed to.

I am confident in asserting that onpoint365 are second to none in relation to recruitment within Canberra. Five/five stars isn’t satisfactory for all that you have done for me – but it is a start.

Tiana and Susan – thank you so very much -thank you for everything.

Phil M

I can’t speak highly enough about the great team at onpoint 365. Professional, caring, and always willing and able to provide prompt and expert advice on available jobs, employer requirements, and step by step guidance on applying for roles. In particular Susan, who personally lead me through each step of my application process, pointing out what potential employers required, how to revamp and present my dusty old resume’; and all of the other checks and balances that needed to be met. Susan’s also a great intermediary, discussing specific issues and people with agencies needing to take on staff, a very important aspect for me in securing a position. And It doesn’t end once you’ve secured a job either, there’s a great admin team in place to support ongoing pay and contract issues …thanks Maddy :) And also the occasional actual visit to the workplace to see how things are going (from both your and the agencies perspective). Thanks guys you’ve been great!

Anna Ko

Through Susan, I was able to engage in an ideal role in a central agency. The contract role was an excellent stepping stone to reach my career goals. onpoint 365 is the most helpful and professional recruiter I’ve ever came across. Susan is an excellent communicator with a strong ability to create positive relationships. I want to thank Susan O’Neil as well for sharing her thorough knowledge of government HR/recruitment processes. Everyone at this agency was very switched on, easy to approach and committed to making a difference. I wish you every success.

Mina W

My experience with onpoint 365 Recruitment has been nothing short of amazing. Special mention to Julia who was looking after me. She has gone the extra mile to make sure that I was always in the loop and assisted me with everything I need. I cannot thank Julia and the team at onpoint 365 Recruitment enough and I highly recommend their services if you are job hunting :)

Sabrina Wu

I have been working with onpoint 365 for around 7 months and love it. People are nice and very supportive too. For example, most of my colleagues who are from other recruitment agency have to arrange flu shot themselves while I receive a free one from onpoint365. Also when I started the role, onpoint365 has come to visit with small gifts. I sincerely believe onpoint365 does support and care about each assignment and their staff.

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